Purchasing Information

To inquire about purchasing SimSuite for your facility, please request a consultation or contact us by sending an email to simsuiteREMOVETHISBEFORESENDING@metacraft.com or via telephone at 802-238-5079.

Software Licensing

SimSuite components are licensed on a per-seat basis. Seat licenses for SimScope, SimTarget, and SimVox can be purchased based on a tiered pricing structure depending on the number of licenses required.

Hardware Configurations

All SimSuite components are designed to run with full performance on commercial off-the-shelf hardware systems. Specialized hardware is not required, thus the total cost of ownership is kept to a minimum.

Depending on budget and the level of fidelity desired, SimSuite components can be easily integrated with professional-grade displays such as full-size 2000x2000 pixel displays for SimScope, touchscreen panels for SimVox, or seamless wrap-around projection display systems for SimCab.

SimSuite components also easily integrate with professional-grade keyboards, trackballs, foot pedals, headsets, and flight strip printers.

Through our vendor network, we can source any required hardware for full-fidelity lab installations.

Support & Maintenance Options

Recognizing the fact that different facilities will have varying levels of technical expertise on staff, we offer two types of support & maintenance contracts:

Standard Support & Maintenance includes:

  • Software maintenance releases.
  • Phone and email support. (Plan includes an allocation of total hours based on system purchase price.)
  • Response time typically same-day, guaranteed within 72 hours.
  • One year included with software license purchase.
  • Renewable annually at 15% of the original system purchase price.

On-site support is available with standard support & maintenance plans at a fixed daily rate.

Premium Support & Maintenance includes:

  • Software maintenance releases and new version upgrades.
  • Phone and email support. (Plan includes an allocation of total hours based on system purchase price.)
  • On-site support. (Plan includes an allocation of on-site support days based on system purchase price.)
  • Response time for phone and email inquiries guaranteed within 24 hours.
  • Priority for on-site support requests.
  • Cost is negotiated at the time of initial purchase depending on number of software licenses, hardware configuration, and other factors.
  • Renewable annually.